Frequently Asked Questions
Q: How do I buy one of your sets or replacement cartridges?
A: We are in many licensed dispensaries and online. If you are interested in becoming a customer, please email: firstname.lastname@example.org
Q: How do I store my cartridges?
A: Keep the cartridge facing upright so the oil stays evenly distributed
Q: What should I do before I take my first pull?
A: Unscrew the oil cartridge tip and prime the cartridge by letting the oil breathe and settle to the bottom for a minute or so. Put the tip back on and screw the cartridge into the battery. Now just take a pull. There are no buttons to push
Q: Why does it taste slightly burnt?
A: It shouldn’t. If this ever happens, ensure the oil is evenly distributed throughout the cartridge by unscrewing the cap and letting the oil settle for a couple minutes. This will ensure the atomizer is lubricated and not dry when it gets heated up. No one wants to pull on a dry atomizer, it tastes nasty!
Q: How long does the battery last?
A: The battery has been designed for long life and customers have told us they have gone months without needing to recharge it
Q: Where do I find lab testing information for your strains?
A: There will be a link to the test next to the strain info in our shop